# FAQS

FAQ

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<summary>Can I buy one of your products and resell it in an online store?</summary>

<kbd>**No**</kbd>, none of our products are licensed for resale in an online store or any other type of resell.

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<summary>Do I have a limit to use the products?</summary>

<kbd>**No**</kbd>, you can use it for as long as you deem appropriate, but you will only have a license to use it with the user who made the purchase.

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<summary>Can I get a refund?</summary>

<kbd>**Yes**</kbd>, we offering a <kbd>**7 day**</kbd> money back guarantee in case you change your mind or if the product is not working as required or as expected. In some cases, and at our sole discretion, we may offer a refund after 7 days if the issue cannot be resolved or if you are unable to get the script working despite our best efforts.\
\ <kbd>**PLEASE NOTE:**</kbd> WE RESERVE THE RIGHT TO DENY A REFUND REQUEST AT ANY TIME, FOR ANY REASON. Some of these reasons include, but are not limited to:\
\
1\. Resources that have been transferred.\
2\. Inability to verify your purchase.\
3\. Personal error such as being logged into the wrong account, purchasing a product twice, or making an accidental purchase.\
4\. Refusal to accept support or cooperate with our efforts to resolve the issue.\
5\. Paid with crypto

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<summary>Scripts Transfers</summary>

Scripts can only be transferred <kbd>**once**</kbd> through the [FiveM Keymaster](https://portal.cfx.re/assets/granted-assets?page=1\&sort=asset.updated_at\&direction=desc\&row=0) , by clicking on the script you wish to transfer, then click the <kbd>**TRANSFER**</kbd> button and entering the name of the cfx.re user to who you wish to transfer the script.

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<summary>How do I claim my customer role?</summary>

Before checkout on our store, a dialog appears asking you to connect your <mark style="color:purple;">Discord</mark> account. If you did this, you will receive your **@**『⭐』Customer role automatically! If you have not received your role yet, be sure to execute the `/claim` command in『📫』claim. If you connected your <mark style="color:purple;">Discord</mark> during purchase, it will apply the role(s) automatically.\
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If you did not connect your <mark style="color:purple;">Discord</mark> account during checkout, or after trying the `/claim` command you got a message like “*There aren’t any pending purchases for you to claim*” then we will have to assign your role(s) manually. To do this, open a ticket in our [<mark style="color:purple;">Discord</mark>](https://discord.gg/9TARrdhuT8) and a member of our team will get it done for you!

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<summary>I want to make a purchase, can I get a discount?</summary>

If you never made a purchase on our store yet (are a new customer), then yes! We have a special discount available to all first time customers. Use the discount code `WELCOME15` at checkout and you will receive **15% off** any and all scripts you add to your cart! If you get an error when trying to use this coupon, it simply means you’ve used it before and it is no longer valid. This is a one-time use coupon, so use wisely!\
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If you are an existing customer and/or have used the welcome discount already, then just check the website and/or our announcements channel in Discord for any limited-time coupons or discounts that may be available. Whenever a sale is active, it is usually prominently displayed on the website directly and posted in the announcements channel in our Discord. If you do not see anything; then it likely means there are no active sales or discounts available at this time.

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<summary>I accidentially purchased the wrong script (or purchased a duplicate)</summary>

While all sales are generally final through our Merchant of Record (Tebex), we understand mistakes happen. Here is how we handle accidental or duplicate purchases:

* **Duplicate Purchases:** If you have accidentally purchased the same script twice, please open a support ticket **immediately**. While we reserve the right to deny requests for personal error, we often review these as a gesture of goodwill to ensure you aren’t paying twice for the same access.
* **Wrong Product/Accidental Purchase:** These are handled at our sole discretion. Please note that refunds are typically **not** granted if the resource has already been transferred to another account or if the purchase was made via Cryptocurrency or a Subscription.

**Important Conditions:**

* **Subscriptions & Crypto:** These payments are strictly non-refundable under any circumstances.
* **The 7-Day Window:** Any request for a “goodwill” refund must be made within 7 days of purchase.
* **Account Verification:** Please reach out to our Team in <mark style="color:purple;">Discord</mark>. If we are unable to facilitate a refund, you may contact <mark style="color:blue;">Tebex</mark> Limited directly via their [**Customer Support Form**](https://www.google.com/search?q=https://tebex.io/support-customer-form), though please be aware that <mark style="color:blue;">Tebex</mark> does not offer refunds for digital goods.

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<summary>My Cfx.re account was banned or hacked. Can you transfer my assets to a new account?</summary>

Unfortunately, **we cannot transfer assets between Cfx.re accounts.** Due to the way the Cfx.re Portal and Tebex Limited ecosystem is designed, creators do not have the technical tools to revoke a license from one account and reassign it to another. Once a script is granted to a Cfx.re account, it is permanently tied to that specific identity.

**Key points to understand:**

* **Account Responsibility:** Maintaining account security and adhering to Cfx.re policies is the sole responsibility of the account holder.
* **Technical Restrictions:** Because our products are delivered via the Cfx.re asset escrow system, we lack the technical capability to manage, move, or modify assets once they are delivered to a specific account.
* **Cfx.re Support**: If your account has been compromised or banned, you must contact [<mark style="color:orange;">**Cfx.re Support**</mark>](https://support.cfx.re/) directly to attempt to recover the account.

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<summary>How do I contact support if needed?</summary>

We offer support through various channels; you can visit our Documentation site, open a support ticket in our [<mark style="color:purple;">Discord</mark> server](https://discord.gg/9EbY4nM5uu).

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<summary>How do I cancel my subscription?</summary>

To cancel your subscription you need to navigate to the [<mark style="color:purple;">**Tebex Checkout website**</mark>](https://checkout.tebex.io/payment-history). After logging in, simply navigate to the “Subscriptions” tab to cancel your subscription.

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